5 Benefits of a Business VoIP System


Technology has made leaps and bounds over the past few decades, and there are now more ways than ever before for business owners to save money, time and resources. Voice over Internet Protocol (VoIP) is an increasingly popular way to do just that. Put bluntly, using an existing data network, business owners are able to integrate voice communication without using a public switched telephone network. But there are five more specific benefits VoIP systems have to offer.

1. No More Long Distance Fees

As the world continues to push toward a global market, professionals today must keep in contact with employees and clients in other counties, states, or even countries. Unfortunately, long distance fees can quickly become an overwhelming expense. VoIP data networks are unable to make any distinction between local and international transference, and the business can save thousands.

2. Less Equipment Costs

Those using PSTN systems understand the complexities. These systems require a private branch exchange switchboard, multiple lines, hard wiring and a number of other aspects. VoIP systems, however, utilize sophisticated IP PBX software, eliminating a plethora of expensive hardware for the business owner to require, especially those running large companies with multiple branch locations.

3. Close Contact No Matter How Far Away

With more and more businesses expanding and adding new branches in various locations the world over, it is important for them to stay connected at all times. Top executives must delegate tasks to multiple managers, and it is crucial that they are able to quickly and efficiently communicate information in order to maintain smooth operations. The VoIP system allows them to do just that. With everyone on the team able to access the same network, cheap and efficient communication is always readily available.

4. Increase Security With Door Phone Entry Buzzer

Whether the business is small or large, security is important, and the VoIP system also offers a unique way of assuring only accepted visitors are allowed access to the building. Using an analog door phone, business owners and managers can speak with potential visitors on the phone before allowing them access. If they are accepted, the manager simply unlocks the door from the phone. This is a great way to save time while ensuring the building is not infiltrated.


 

5. Innovative Training Tools

Customer service is very important, and VoIP offers a unique training tool to ensure employees handle each phone call with the skill necessary to ensure customer satisfaction by barging or whispering. Barging consists of the manager listening to client-employee conversations. It is up to the manager whether or not the employee knows they are being listened to. The whisper feature allows the manager to offer live tips to the employee on how to manage a situation without the customer knowing.

Jonny Grant has worked with Business VoIP Provider Packnet for a number of years, and helps SME’s find the right solution for the phone systems. Jonny can also be found writing about the latest call based apps and trends within the VoIP market.

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11 Comments

  1. A business VOIP phone system can reduce your monthly phone bill tremendously compared to a traditional business phone system. A business VOIP solution can be a hosted PBX system, as well as an on-premise PBX solution.
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  2. Working with VoIP provides you lots of advantages. Compared with a normal phone system, it has many features. Above mentioned all features are very much important to understand. It increases flexibility and productivity. Instant messaging, offer one wiring system is another important feature. Including VoIP many more new doors open for small business.

  3. This blog post is quite interesting and thanks for sharing it. As mobile VoIP benefits individuals, I wonder if the same mobility feature is available in business VoIP system and how would that benefit businesses.

  4. It has become the norm in the consumer space to be able access the information you need, when you need it, regardless of time or place. For some time, therefore, business users have demanded the same functionality for enterprise apps. And BI has been quick to come to the party.

  5. As a small business owner, communication costs are probably a big part of your budget. Moving away from individual phones and phone numbers, and toward an integrated telephone system can trim your costs and simplify the processing of monthly telephone invoices.

  6. Hey,

    Great post.

    Phone systems like this are definitely important for most any business. You really want to make sure that you have a reliable way for your customers to contact you. This is also something that can be easy to set up and can help you get the results you are looking for. A system like this is definitely something that every business should take the time to invest in.

    Thanks for sharing!
    John Fabre recently posted..Business Broadband: Are You Risking It?My Profile

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