Technology has made leaps and bounds over the past few decades, and there are now more ways than ever before for business owners to save money, time and resources. Voice over Internet Protocol (VoIP) is an increasingly popular way to do just that. Put bluntly, using an existing data network, business owners are able to integrate voice communication without using a public switched telephone network. But there are five more specific benefits VoIP systems have to offer.
1. No More Long Distance Fees
As the world continues to push toward a global market, professionals today must keep in contact with employees and clients in other counties, states, or even countries. Unfortunately, long distance fees can quickly become an overwhelming expense. VoIP data networks are unable to make any distinction between local and international transference, and the business can save thousands.
2. Less Equipment Costs
Those using PSTN systems understand the complexities. These systems require a private branch exchange switchboard, multiple lines, hard wiring and a number of other aspects. VoIP systems, however, utilize sophisticated IP PBX software, eliminating a plethora of expensive hardware for the business owner to require, especially those running large companies with multiple branch locations.
3. Close Contact No Matter How Far Away
With more and more businesses expanding and adding new branches in various locations the world over, it is important for them to stay connected at all times. Top executives must delegate tasks to multiple managers, and it is crucial that they are able to quickly and efficiently communicate information in order to maintain smooth operations. The VoIP system allows them to do just that. With everyone on the team able to access the same network, cheap and efficient communication is always readily available.
4. Increase Security With Door Phone Entry Buzzer
Whether the business is small or large, security is important, and the VoIP system also offers a unique way of assuring only accepted visitors are allowed access to the building. Using an analog door phone, business owners and managers can speak with potential visitors on the phone before allowing them access. If they are accepted, the manager simply unlocks the door from the phone. This is a great way to save time while ensuring the building is not infiltrated.
5. Innovative Training Tools
Customer service is very important, and VoIP offers a unique training tool to ensure employees handle each phone call with the skill necessary to ensure customer satisfaction by barging or whispering. Barging consists of the manager listening to client-employee conversations. It is up to the manager whether or not the employee knows they are being listened to. The whisper feature allows the manager to offer live tips to the employee on how to manage a situation without the customer knowing.
Jonny Grant has worked with Business VoIP Provider Packnet for a number of years, and helps SME’s find the right solution for the phone systems. Jonny can also be found writing about the latest call based apps and trends within the VoIP market.