Business is on the move. Business owners are taking calls from clients on their laptops at Starbucks, reading their voicemail in their email, and their smartphones are linked to their business phone. All this is done through Voice over Internet Protocol (VoIP) and small businesses need to get on the train because it is leaving the station.
Even though VoIP has made some serious headway in the business world, some small businesses are still on the sidelines about whether or not to make the switch. There are rumors that VoIP services are unreliable or have poor voice quality. While that may have been true in 2005, today’s VoIP service quality greatly exceeds that of the traditional landline-based business phone systems.
VoIP service providers are providing hardware that is internet protocol ready, which significantly increases the voice quality. These phones can also be connected to your smartphone, laptop, and desktop. Smartphones get their own apps with the business phone number – two numbers on one device.Laptops and desktops get a program called softphone that allows you to take that phone call at Starbucks.
VoIP business phone systems can significantly reduce a company’s telecommunications costs. Since there are so many providers competing for your businesses business, the prices have dropped quite low. There are options to pay by the minute or by the month. Pay for what you need and not a cent more. So choose your small business VoIP service provider wisely and read other business owners’ reviews.
Expansion for a small business is a sign of improvement and progress. However, switching a traditional phone system to a new location or expanding it in the same location can be hassle that can put a damper on the success of expansion. VoIP services eliminate that hassle. Just find a broadband network jack in your new building, plug the phones in, and you’re ready to go. Easy.
VoIP phone systems can be configured to ring simultaneous on a multitude of devices. They can even be configured to stagger ring so that an incoming call first goes to the business phone, but after a couple of rings will be transferred to a mobile device.No more phone tag. This also takes care of the fear that your business may lose its entire phone system if the computer or internet goes awry, but if incoming calls get automatically transferred to cell phones or other landlines, that problem is eliminated.
Unless you’re a phone business, you shouldn’t make phones your business. Some VoIP service providers offer a “hosted” (cloud) PBX option that allows them, the vendor, to troubleshoot issues, set up the system, and take care of any other IT problems.
The advantages of a VoIP phone system greatly outweigh any disadvantages. Its flexibility, affordability, and availability of robust features make the choice of whether or not to switch a no-brainer.
Demetrius Turner is the self-proclaimed king of billiards in Nashville, TN. Through helping out with his brother’s small business ventures, and being a techie, Demetrius has become an expert on choosing VoIP services, internet storage options, and other cloud-based applications. When he is not sinking shots and calling pockets, Demetrius can usually be found reading various tech and business blogs at his laptop.