In mid-June, the nation celebrated the contributions and achievements of small and mid-sized businesses (SMBs) with the 50th anniversary of National Small Business Week (NSBW). President Obama paid tribute to the spirit of small business […]
Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]
What’s the difference between a good company and a great company? A great company goes the extra mile to make its customers feel valued. Live answering services practice exceptional customer service every day to cultivate […]
