Three C’s to Overcome Customer Objections

Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]

Tips to Retain your Good Customers in 2017

Customers are the biggest source of a company’s revenue. When they leave, it affects the business on a large scale. Customer acquisition can solve this scenario, but is it that easy? No, the path to […]

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