Three C’s to Overcome Customer Objections

April 2, 2018

Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]

Corporate Social Responsibility & Small Business Management

March 30, 2018

Corporate social responsibility isn’t just for corporations. Businesses varying in size are understanding that maximizing profits by cutting corners and succumbing to environmental and social irresponsibility is not in their best interest. In fact, profits […]

Tips to Retain your Good Customers in 2017

April 1, 2017

Customers are the biggest source of a company’s revenue. When they leave, it affects the business on a large scale. Customer acquisition can solve this scenario, but is it that easy? No, the path to […]

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