Tips to Retain your Good Customers in 2017

April 1, 2017

Customers are the biggest source of a company’s revenue. When they leave, it affects the business on a large scale. Customer acquisition can solve this scenario, but is it that easy? No, the path to […]

How Staff Scheduling Affects Customer Service

September 16, 2013

If you manage your customer service staff,mild mishaps in scheduling must be an everyday thing. Of course there are stickier situations when your best fail-safe plans can go awry, bringing your day to a grinding […]