Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]
Companies invest a lot of money for state of the art IT systems and infrastructures to ensure that they can easily access information. Improvements in technology have made it possible to include surveillance systems. This […]
Ideas are prevalent they can strike anytime; especially business ideas are contaminating in nature, one idea can lead to another, then further before resulting in a successful venture. Let’s start with the small idea and […]
As the adage goes “it takes money to make money, ” and that is never truer than with small businesses. One of the most common challenges entrepreneurs face is how to get to the next […]
Remember that time when your life was easy? The only worry was whether or not your mother would make lunch before or after you went swimming. Now, since starting a small business, we all too […]
Growing a small business has often been described as raising your first child: daunting and unpredictable. However, unlike raising a child, there are formulas and principles to help you on your small business journey, and […]
Small business owners have a lot on their plate, and their priorities are often a frantic jumble of product, suppliers, staff, clients and marketing. Amidst the madness, they also need to wrap their head around […]
Working remotely has amazing benefits but the struggle is real to stay on task and work an eight hour day. In an office you eliminate the distractions of homelife and replace it with the accountability […]