Three C’s to Overcome Customer Objections

Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]

Tips To Help You Manage Your Remote Team

The way you manage your remote team will determine how successful it will be. In several ways, it’s not too different from managing a regular team. A lot of the same group dynamics translate from […]

5 Reasons Why IT Support is Important

Startups and small businesses often face a number of unique challenges including deficient funding, client dependence, insufficient staff and struggles with balancing out their desires to create top quality products and services, provide their users […]

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