We’ve reached a digital era where live chat customer support is no longer a great ‘addition’ to phone and email support services, but is now a growing ‘must have’ support solution. You must be thinking, […]
Wall-to-Wall Satisfaction Jan Carlzon ignited the customer service revolution when he devoted millions of dollars to provide training for each of Scandinavian Airlines’ 20,000 employees. He did this at a time when SAS was losing […]
Corporate social responsibility isn’t just for corporations. Businesses varying in size are understanding that maximizing profits by cutting corners and succumbing to environmental and social irresponsibility is not in their best interest. In fact, profits […]
What’s the secret to engaging your customers, and keep them engaged so that they do business with you in the future? Convincing people to buy your product or service is a very tough job. Regardless […]
Customer service and sales are two important, complementary parts of your company’s operations. In fact, you can’t have one without the other. Why? Because happy customers are worth their weight in gold. Happy customers translate […]
Whether you’re launching from scratch, or transitioning an online business into the physical world, that first retail store is a big step. For those without any experience it can be like jumping into a void. […]
Customers are the biggest source of a company’s revenue. When they leave, it affects the business on a large scale. Customer acquisition can solve this scenario, but is it that easy? No, the path to […]
Large companies like to intimidate smaller rivals to keep the playing field to themselves, but small companies have no reason to cower in fear. In fact, your small company has distinct competitive advantages that can […]
